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Cancellation Policy

Reservations require a payment of 50% deposit of the total lodging cost (including tax on the deposit) at the time of booking. Booking is effective only upon receipt of 50% deposit. Guest is responsible for all nights reserved (as indicated by the confirmation letter) regardless of guest’s actual early or late arrival or departure. Full and final payment (including tax) is due 30 days prior to arrival. For reservations made within 30 days of arrival, payment for the entire length of stay is required at the time of reservation and is non-refundable for any reason.  We highly encourage trip insurance.

In the event of cancellation, a handling fee equal to one night stay per suite plus $100.00 will be retained. Notification of cancellation or amendment of reservation must be made in writing and is effective only upon date received by The Residence Hotel. Any refund will be made 30 days after notification of cancellation. Should cancellation or amendment of reservation be made less than 30 days prior to arrival, the entire payment of all nights reserved (including tax) will be non-refundable for any reason. Any discounted rate must be paid in full to be an effective booking and is non refundable under any circumstances. We guarantee the price but we do not and cannot guarantee the suite or room.

All rates are subject to change without notice. All discounted rates and complimentary suites are subject to availability and will be posted accordingly.

The Residence Hotel does provide an elevator chair lift for handicap access to the lobby.
Guests are responsible for informing management and paying for any damages they cause to the suites.

Pets

All pets need to be vetted through speaking personally with management. The pet owners are responsible for informing management and paying for any damages caused by their pet. Pets must be leashed and under control of the owner while in the common areas of the hotel at all times. Pet deposits may apply.

Please refer to our Pet Policy for more information about pets.

Holiday Season: (as above and)

All holiday deposits of 50% (plus tax) are due at the time of booking. Booking is effective only upon receipt of 50 % (plus tax) deposit. The remaining 50% (plus tax) of the balance is due on or before the 1st of October 2016. For reservations made after 1st of October 2016 payment for the entire length of stay is required for all nights reserved and is non-refundable for any reason. Again we urge trip insurance. Holiday reservations canceled after October 1, 2016, will forfeit the entire deposit and will be non-refundable for any reason. Notification of cancellation or amendment of the reservation must be made in writing and over the telephone and is effective only upon date received with a verbal confirmation and confirmation transaction number given by a Manager of The Residence Hotel. All of the above policies stated in first paragraph also apply to Holiday Season.

All rates are subject to change without notice. All discounted rates and complimentary suites are subject to availability and will be posted accordingly.

Specific suites may be requested, but are not guaranteed. We will do our best to honor our guests’ requests. However, there will be times when we will have to make room transfers. In this event, rate quotes will not be subject to any increases.
Check in time is 3:00 PM Check out time is 11:00 PM
Late arrivals must be prearranged.

We are a small boutique hotel and our policies are determined by necessity and with care. This is because in some cases the normal spirit of our upscale guests is to routinely change plans at the last minute and one last-minute cancellation can dramatically affect our business.

We hope to see you in the near future and will be happy to assist you with trip insurance.
Please sign & return via email or post to re-confirm your reservation.